GivEnergy in administration: what owners can do

GivEnergy Ltd, the company behind GivEnergy home batteries and inverters, went into administration on 9 April 2026 and has stopped trading. According to the administrator's office, reported by ESS News, it will no longer honour hardware warranties or provide user and software support. A healthy system carries on running, according to the UK Energy Storage Association. If yours develops a fault, claim from the business that sold it to you: first your installer, then your credit card or finance provider, and only then the administrator. Everything below reflects the public record as of 23 September 2026.

What has happened, and when

• 9 April 2026: the company's director appointed an administrator from CB Business Recovery Ltd to GivEnergy Ltd (company 11571089); the case is in the High Court in Leeds. The notice appeared in The London Gazette on 10 April.
• 9 April 2026: according to the administrator's proposals, the company's 28 employees were made redundant that day. The company has ceased to trade.
• 8 May 2026: the administrator's proposals said rescuing the company as a going concern would not be achieved. Any payment to unsecured creditors, the group that includes customers with claims, was described as uncertain.
• 27 May 2026: creditors approved the proposals.
• Next: the administrator must report on progress within one month of the administration's six-month point (9 October 2026), so by about 9 November 2026.

GivEnergy was a group of companies. Their status on Companies House on 23 September 2026:

As of 23 September 2026, we found no filing or announcement showing that another company has taken over GivEnergy Ltd's business or its warranties.

Is my GivEnergy warranty still valid?

In practice, not against GivEnergy Ltd. ESS News reported the administrator's office's statement of 16 April 2026: "[N]o further hardware warranties will be honoured by Givenergy Ltd. In addition, ongoing user and software support will not be honoured by Givenergy Ltd." The UK Energy Storage Association (ESA) added that GivEnergy warranties can only be enforced against GivEnergy itself.

That doesn't leave you without rights. A manufacturer's warranty is an extra promise from the maker. Your statutory rights are against the business you bought from, and they don't depend on the maker still trading. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, which includes durability. Goods the trader installed incorrectly don't conform to the contract, and the installation service must be carried out with reasonable care and skill. Both the administrator's office and the ESA told consumers to go back to their installer.

Step 1: go back to your installer

Contact the company that sold and fitted the system: an installer, an energy supplier or a retailer. Put the complaint in writing, describe the fault and ask for a repair or replacement. Include:

What to send with your claim

• Your invoice or contract, with the date and the price paid.
• The MCS certificate for the installation.
• Serial numbers of the battery and inverter.
• Photos of any error code on the unit or in the app, with dates.
• A short timeline of the fault and every contact you have had about it.

If your installer belongs to a consumer code such as RECC or HIES, the code gives you a complaints and dispute route. A RECC member's workmanship guarantee must be backed by insurance. That insurance protects the installer's own guarantee if the installer stops trading; it doesn't replace GivEnergy's product warranty. Check membership on the code's website, because MCS certification alone no longer guarantees it. Our guide to solar warranties explains the different guarantees.

Step 2: your credit card or finance provider

If you paid by credit card, or with finance arranged by the seller, section 75 of the Consumer Credit Act 1974 may help. It makes the lender jointly liable with the seller for a breach of contract or a misrepresentation. It applies to single items with a cash price over £100 and up to £30,000.

A section 75 claim is your claim against the seller, made to the lender, so build it from the same evidence as step 1. If you paid by debit card, ask your bank whether a chargeback is possible. If the lender rejects a claim you think is valid, you can take a complaint to the Financial Ombudsman Service. Our consumer protection guide covers these routes in more detail.

Step 3: the administrator

You can contact CB Business Recovery (info@cb-br.co.uk, 01422 485690) to register a claim as a creditor of GivEnergy Ltd. Keep your expectations realistic. A customer with a warranty claim is an unsecured creditor, the proposals describe any payment to that group as uncertain, and the administrator's office has said warranties won't be honoured. Ask the administrator whether and how your claim can be lodged. This step is worth doing if steps 1 and 2 fail, but it is unlikely to get a battery repaired.

The app and portal

According to the ESA in April, the GivEnergy app and online portal are run by GivEnergy Software Limited, a separate company that did not enter administration, and no impact on the app or portal was expected. The ESA added that, according to GivEnergy Software, local "standard" access would stay free, while cloud "premium" access (remote access, history, automation and API use) would become a paid monthly service from May 2026. The portal's login page was online when we checked on 23 September 2026.

Two filings since then are worth knowing:

• On 11 August 2026, control of GivEnergy Software Limited passed from GivEnergy Group Limited to Iemcs Limited, a company incorporated on 24 July 2026.
• On 15 September 2026, Companies House recorded a first Gazette notice for compulsory strike-off of GivEnergy Software Limited. Under the Companies Act 2006, a company named in such a notice can be struck off and dissolved two months after the notice, unless cause is shown against it.

Neither filing means the app has stopped. But the service your battery's remote features depend on belongs to a company whose future isn't settled. While everything works, take these precautions:

• Write down or screenshot your settings: charge and discharge times, battery reserve, export limits and tariff times.
• Save any history you want to keep from the portal.
• Note the firmware version and serial numbers.
• Ask your installer which functions your model keeps without the cloud, and how settings would be changed on site if remote access stopped.

Keep, repair or replace?

If your system works, the administration by itself is no reason to replace it. If it fails, start with steps 1 to 3. If none of them gives you a remedy, get a quote for a repair or replacement from an MCS-certified installer. Ask whether a new battery can work with your existing inverter or whether both need replacing. Our battery storage guide explains sizing, and our guide to choosing an installer covers what to check before you sign.

Frequently asked questions

Has GivEnergy gone bust?

GivEnergy Ltd, the trading company, has been in administration since 9 April 2026 and has stopped trading. Its administrator has said a rescue of the company would not be achieved. Some other group companies remain active on Companies House.

Will my GivEnergy battery stop working?

The administration doesn't switch off installed equipment. Features that rely on the app or portal depend on GivEnergy Software Limited, which is active but has a strike-off notice pending.

Can I still claim on my GivEnergy warranty?

Not against GivEnergy Ltd: the administrator's office has said hardware warranties won't be honoured. Claim against the business that sold you the system under the Consumer Rights Act 2015. If you paid by credit card or seller-arranged finance, a section 75 claim is the next step.

Should I buy a GivEnergy battery now?

We don't recommend buying new GivEnergy hardware unless a company confirms in writing that it will honour the warranty. If an installer offers GivEnergy equipment, ask who guarantees it and get that name on the contract.

Has anyone bought GivEnergy?

As of 23 September 2026, we found no filing or announcement showing that another company has taken over GivEnergy Ltd's business or its warranties. Control of GivEnergy Software Limited, the app company, passed to a new company, Iemcs Limited, in August 2026; that doesn't include GivEnergy Ltd's warranties. We will update this page when the administrator reports or the company records change.